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Our systems will be undergoing an upgrade from 11 June 2025 to 13 June 2025. During this time you may experience access and functionality outages in our online portal and mobile app.

If you are moving into a new address and need to sign up for service, please call us directly on 1800 750 750 so we can ensure your power is connected in time for your move-in date.

We appreciate your patience and understanding as we work to improve our systems.

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Welcome to the MySolstice Customer Portal!

The MySolstice portal is part of how we strive to deliver the perfect energy experience.
At your fingertips — and whenever you want — you'll be able to view your bills, set up a direct debit, make online payments, add a guest user, and update your account information.
Getting set up is easy so if you haven't already, register your account today by clicking Register Here.
Ready to go? Login to your account and explore. We're excited for you to get the most out of the MySolstice Customer Portal.
Need support? Reach out to our Launceston based customer service team on 1800 750 750.

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We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islanders Elders of all communities who also work and live on this land.

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